bdtbet Privacy Policy – How We Handle Your Personal Data

This Privacy Policy ("Policy") describes how bdtbet collects, uses, stores, and protects the personal data of individuals who visit, register on, or otherwise interact with the bdtbet online casino and sports betting platform at bdtbet.im ("the Platform"). This Policy applies to all registered players, visitors, and any other individuals whose personal data is processed in connection with the Platform.

By registering an account or using any part of the bdtbet Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not create an account or use the Platform.

This Policy is incorporated by reference into the bdtbet Terms & Conditions and forms part of the binding agreement between you and bdtbet. We encourage you to read both documents carefully.

bdtbet reserves the right to update this Privacy Policy at any time. The date of the most recent revision appears at the top of this page. Material changes will be communicated to registered players via notification on the Platform or by email. Continued use of the Platform following publication of a revised Policy constitutes your acceptance of the changes.

bdtbet collects personal data in several ways: directly from you when you register or use the Platform, automatically through your interactions with the Platform, and in some cases from third-party sources such as payment processors and identity verification services.

1.1 Registration Data

When you create a bdtbet account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city and district — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Email address and/or mobile phone number
• Chosen username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification Data

To comply with age verification and anti-money-laundering requirements, bdtbet may request copies of supporting identity documents, including but not limited to:

• National Identity Card (NID)
• Passport
• Utility bill or bank statement confirming residential address
• Selfie photograph for facial verification purposes

These documents are processed securely and retained only for as long as required by our legal obligations or account management needs.

1.3 Financial & Transaction Data

We record information about every financial transaction conducted through your bdtbet account, including:

• Deposit amounts and payment methods used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard)
• Withdrawal requests and amounts
• Bonus credits and wagering activity
• Transaction timestamps and reference numbers

We do not store full card numbers, CVV codes, mobile banking PINs, or other sensitive payment credentials on our servers. These are handled directly by our certified payment processing partners.

1.4 Gameplay & Betting Data

bdtbet records details of your gaming and betting activity, including games played, bet amounts, game outcomes, session duration, and wagering history. This data is used to manage your account, resolve disputes, prevent fraud, and personalise your platform experience.

1.5 Technical & Device Data

When you access the Platform, we automatically collect certain technical information, including your IP address, device type, operating system, browser type and version, screen resolution, and approximate geographic location derived from your IP address. This data helps us detect suspicious access, improve Platform performance, and diagnose technical issues.

1.6 Communications Data

If you contact bdtbet's customer support team by email or live chat, we retain records of that correspondence including the content of your messages, the date and time of contact, and the outcome of any support interaction. These records allow us to track open issues and maintain service quality.

bdtbet uses the personal data we collect for the following purposes:

bdtbet will not use your personal data for purposes incompatible with those stated above without obtaining your prior consent or where otherwise required by law.

bdtbet does not sell your personal data. We may, however, share your data with trusted third parties in the following limited circumstances:

3.1 Payment Processors

To process your deposits and withdrawals, we share necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers process your payment data under their own privacy policies and are contractually bound to handle your data securely.

3.2 Identity Verification Services

We use third-party identity verification partners to confirm the age and identity of registered players. These services may process your NID, passport, or photographic data solely for verification purposes and are prohibited from using your data for any other purpose.

3.3 Game Software Providers

Games on the bdtbet Platform are powered by third-party studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. These providers receive limited technical data (such as a player session token) to deliver their games but do not receive your personal registration details.

3.4 Legal & Regulatory Authorities

bdtbet may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by law, court order, or where we believe disclosure is necessary to prevent fraud, protect our legal rights, or protect the safety of our users.

3.5 Business Transfers

In the event that bdtbet undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant successor entity. We will notify registered players of any such transfer and of any changes to data processing practices that may result.

bdtbet retains your personal data for as long as your account is active and for a reasonable period thereafter, to allow us to resolve any disputes, enforce our agreements, and comply with legal obligations.

Specifically, financial and transaction records are retained for a minimum of five years following the closure of an account, in line with standard anti-money-laundering record-keeping requirements. Identity verification documents are retained for the duration of the account relationship and for five years following account closure.

Where personal data is no longer required for any of the purposes described in this Policy, bdtbet will securely delete or anonymise that data so that it can no longer be associated with you as an individual.

If you request deletion of your bdtbet account and associated personal data, we will action your request as promptly as possible, subject to our legal retention obligations. Data that we are legally required to retain will be held securely and will not be used for any other purpose during the mandatory retention period.

As a registered player on the bdtbet Platform, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data that bdtbet holds about you at any time.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute is being resolved.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time, and we will action such requests without delay.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the bdtbet support team using the email address listed in the footer of this page. We will respond to all valid requests within a reasonable timeframe, and in any event within 30 days of receipt.

bdtbet uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device by your browser. We use the following categories of cookies:

6.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They enable core features such as maintaining your login session, preserving your account preferences, and ensuring the security of your interaction with the Platform. These cookies cannot be disabled without affecting your ability to use the Platform.

6.2 Performance & Analytics Cookies

We use analytics cookies to understand how players navigate and use the Platform. This information is collected in aggregated, anonymised form and helps us improve page performance, identify popular features, and diagnose technical issues. No individual player is identifiable from this data.

6.3 Functional Cookies

Functional cookies remember your preferences — for example, your preferred language, last-used payment method, and display settings — so that we can deliver a more personalised experience during your sessions.

6.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, and be notified when new cookies are set. Please be aware that disabling certain cookies may affect the functionality of the bdtbet Platform and your ability to access some features.

bdtbet takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

• SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Password Storage: Passwords are stored as salted cryptographic hashes. We never store or transmit passwords in plain text.
• Access Controls: Access to personal data within bdtbet's systems is restricted on a need-to-know basis. Staff who handle player data are subject to confidentiality obligations.
• Fraud Monitoring: We operate continuous automated monitoring for suspicious account activity, unusual login patterns, and potential data security incidents.
• Regular Security Reviews: Our platform and data handling practices are subject to periodic internal security reviews to identify and remediate potential vulnerabilities.

While bdtbet takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security but are committed to responding promptly to any security incident that does occur.

If you believe your bdtbet account has been compromised or that you have identified a security vulnerability in our Platform, please contact us immediately at the support email address shown in the footer of this page.

If you are a parent or guardian and you believe that a person under 21 has registered on the bdtbet Platform using false information, please contact our support team immediately so that we can take appropriate action.

For guidance on responsible gaming and tools available to help manage gambling behaviour, please review our dedicated Responsible Gaming page.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which bdtbet handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week.

Contact email: [email protected] (plain text — not a clickable link)

We will acknowledge all privacy-related queries within 48 hours and aim to resolve substantive requests within 30 days. Where a request involves complex data processing activities, we will notify you if additional time is required and keep you informed of progress.